Self-hosted Solution

Take Full Control of Your Remote Support Infrastructure

TSplus Remote Support Self-Hosted Deployment gives you complete ownership of your data, infrastructure, and security policies. Host the platform entirely on your servers, meet strict compliance requirements, and enjoy unparalleled control over your remote support environment.

How It Works

Three Core Components for Self-Hosting

A TSplus Remote Support infrastructure consists of three key components working together:

Centralized API

Manages communication between clients and relay servers.

Relay Server

Facilitates data transfer between agents and end-users.

Client Application

The interface for end-users and agents to interact during remote sessions.

Once a client application connects to the Centralized API, it is directed to the appropriate Relay Server. All communication and data exchange then occur exclusively through the relay, ensuring secure and uninterrupted connections.

Learn More About Self-Hosted Requirements

Key Benefits of Self-Hosted Deployment

Data Sovereignty and Privacy

Store all session data, user information, and logs within your own infrastructure. Maintain complete ownership of your sensitive data and comply with industry regulations and internal policies.

Enhanced Security Controls

Self-hosting allows you to:

  • Use your own SSL/TLS certificates for encryption.
  • Customize security policies tailored to your organization.
  • Disable or enable specific security protocols.
Full Infrastructure Control

With TSplus Remote Support hosted on your servers, you control:

  • Server configurations and updates.

  • Backup policies and data retention rules.

  • Network access and firewall settings.

Transparent Data Management

Have full visibility into session logs, user activity, and connection data. Monitor, analyze, and export reports
to ensure compliance and transparency.

Advanced User Management

Centralized User Oversigh

Administrators have access to a dedicated Administration Console for managing users and teams:

  • Create and assign user roles with custom permissions.
  • Group users into teams for easier resource management.
  • Control access to specific folders and devices.
Granular Access Control

Define precise permissions for users and groups, ensuring only authorized personnel can access sensitive
systems.

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Granular Access Permissions

Step 1: Install

Set up the TSplus Remote Support Centralized API and Relay Server using Docker and Docker Compose on Ubuntu
24.04.

Step 2: Configure

Adjust server settings, security configurations, and SSL certificates to align with your organizational
standards.

Step 3: Deploy and Manage

Launch your self-hosted infrastructure and monitor it using the Administration Console for ongoing management
and oversight.

Configuration Guide

Why Choose TSplus Remote Support Self-Hosted?

Full Control Over Data and Infrastructure
Advanced Security Customization
Compliance with Industry Standards
Scalable Infrastructure for Growth
Transparent Session Logging and Monitoring
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We support a large number of end-users, and TSplus Remote Support pricing model was a game changer for us. They don’t charge based on the number of clients we support or the number of computers we connect to, making it an ideal solution for our needs.

IT Infrastructure Head
NBS Informatica

Ready to dive in? Start your free trial today.

Try TSplus Remote Support for 15 days. All features included.