Features

Powerful Remote Support Made Simple and Affordable

Start Free Trial
Remote Support

Provide real-time IT assistance to clients and colleagues with screen sharing and interactive tools.

Unattended Access

Securely connected to remote devices anytime, even when users are offline

Remote Work

Seamlessly access your office computer from home or while traveling.

Remote Collaboration

Share screens, annotate visuals, and work together on troubleshooting tasks.

Live Remote Support Session

TSplus Remote Support empowers IT teams to deliver fast, secure, and efficient remote assistance. With an intuitive interface and essential tools, troubleshooting technical issues becomes seamless and effective.

Screen Sharing & Remote Control

Agents can securely view and control remote desktops, including mouse and keyboard inputs, to resolve issues in real time. Optimized connections ensure smooth performance, even on low-bandwidth networks.

Multi-Agent Sessions

Multiple agents can join a session simultaneously to collaborate on complex issues. This streamlines teamwork, reduces resolution time, and ensures critical problems are handled efficiently.

Integrated Chat Box

A built-in chat allows agents and end-users to communicate in real time without leaving the session. Clear instructions and important links can be shared seamlessly during troubleshooting.

File Transfer

Agents can securely transfer files and updates directly during a session. This eliminates the need for third-party tools and ensures quick access to necessary resources.

Multi-Monitor Support

Agents can easily navigate and manage multiple screens on a remote desktop. Troubleshooting complex setups is smooth, with full visibility across all monitors.

Command Line Access

Agents can access the command prompt directly for advanced troubleshooting and backend tasks. This saves time and avoids unnecessary GUI overhead.

Easy Screenshots

One-click screenshots allow agents to quickly capture important visuals for documentation or future reference without disrupting the session

Clipboard Synchronization

Agents can securely copy and paste text, commands, and configurations between local and remote devices, speeding up repetitive tasks.

Session Recording

Sessions can be recorded and saved for compliance, training, or future reference. This ensures transparency and supports quality assurance.

Learn More about Remote Assistance

Unattended Access

TSplus Remote Support enables persistent, secure access to remote devices, even when users aren’t present. Manage systems, perform updates, and troubleshoot seamlessly, all without requiring end-user intervention.

Quick Unattended Access Setup

Easily configure persistent connections for ongoing access to remote devices, ensuring reliable long-term management.

Wake-on-LAN (WoL)

Remotely wake devices from sleep or low-power mode, enabling access even when systems are offline.

Device Organization & Grouping

Organize remote devices into groups and streamline navigation for efficient management.

Search Functionality

Quickly locate specific devices using a built-in search bar, even in extensive device lists.

Secure Login Credentials

Ensure access security with password-protected connections and user authentication.

Command Prompt Access

Directly execute commands on unattended devices without launching the full desktop interface.

Learn More about Unattended Access

Administration & Management

TSplus Remote Support offers a powerful Administration Console for managing users, devices, and security settings from one central hub. Administrators can assign roles, organize resources, and enforce security policies, ensuring smooth and secure remote operations.

Centralized Computer Management

Easily add, edit, and manage remote devices from a single dashboard. Streamline resource allocation and oversight with a clear, centralized view.

Folder-Based Organization

Organize devices into structured folders for clarity and quick access. Root folders are visible to all users by default, while nested folders inherit parent-level permissions.

User and Team Management

Create and manage user accounts, assign roles, and group users into teams. Grant folder-specific access to ensure secure and organized collaboration.

Permission Control

Set granular permissions for folders and devices. Customize access for teams and ensure sensitive systems remain protected.

Session Logs and Reporting

Track all remote sessions with detailed logs, including start/end times, session duration, and connected devices. Export data for audits and analysis.

Security Policies

Enforce robust security policies, enable two-factor authentication (2FA), and restrict unauthorized access for enhanced protection.

User Account Control (UAC) Management

Interact with UAC screens during remote sessions, ensuring seamless execution of administrative tasks without disrupting the connection.

Learn more about the Administration Console

Security & Compliance

TSplus Remote Support is built with robust security measures to ensure data privacy, integrity, and compliance with industry standards. From encrypted connections to granular access controls, every layer is designed to protect your organization’s sensitive information.

Screen Sharing & Remote Control

Agents can securely view and control remote desktops, including mouse and keyboard inputs, to resolve issues in real time. Optimized connections ensure smooth performance, even on low-bandwidth networks.

Multi-Agent Sessions

Multiple agents can join a session simultaneously to collaborate on complex issues. This streamlines teamwork, reduces resolution time, and ensures critical problems are handled efficiently.

Integrated Chat Box

A built-in chat allows agents and end-users to communicate in real time without leaving the session. Clear instructions and important links can be shared seamlessly during troubleshooting.

File Transfer

Agents can securely transfer files and updates directly during a session. This eliminates the need for third-party tools and ensures quick access to necessary resources.

Multi-Monitor Support

Agents can easily navigate and manage multiple screens on a remote desktop. Troubleshooting complex setups is smooth, with full visibility across all monitors.

Command Line Access

Agents can access the command prompt directly for advanced troubleshooting and backend tasks. This saves time and avoids unnecessary GUI overhead.

Easy Screenshots

One-click screenshots allow agents to quickly capture important visuals for documentation or future reference without disrupting the session

Clipboard Synchronization

Agents can securely copy and paste text, commands, and configurations between local and remote devices, speeding up repetitive tasks.

Session Recording

Sessions can be recorded and saved for compliance, training, or future reference. This ensures transparency and supports quality assurance.

Learn More about Remote Assistance

Customization & Branding

TSplus Remote Support offers extensive customization options to align the platform with your brand identity. From personalized logos to tailored connection settings, every detail can be adjusted to create a seamless and professional experience for your clients.

Lite & Expert Modes

Choose between Lite Mode and Expert Mode to tailor the client experience:

Expert Mode
Full-featured client for support agents, providing advanced controls and tools.
Lite Mode
Simplified interface for end-users, focused on sharing their screen and enabling unattended access.
Branded Client Interface

Add your company name, product name, and logo to the TSplus Remote Support client. Deliver a consistent remote support experience to your customers.

Customizable Password Settings

Adjust password behavior to suit your workflow. Set password length and choose whether passwords regenerate on each client startup or remain persistent for repeated connections.

Real-Time Preview

Instantly preview your changes in the Customization Interface before finalizing the setup. Ensure every detail looks polished and aligns with your brand guidelines.

Custom Executable Generation

Generate a branded executable file with your customizations pre-applied. Distribute this file to your users for quick and seamless onboarding.

Explore Customization Options

Cross-Platform Compatibility

TSplus Remote Support works effortlessly on all major platforms, ensuring you can connect anytime, anywhere, regardless of the device.

Supported Platforms

Windows

Full support for remote assistance and access.

macOS

Connect to and from Apple devices with ease.

Android

Manage and troubleshoot mobile devices on the go.

Learn more about Compatibility

Deployment Options

TSplus Remote Support offers two deployment options: Cloud Hosting for simplicity and convenience, and Self-Hosted Deployment for complete control over your infrastructure. Choose the option that best aligns with your business requirements, security policies, and operational goals.

Cloud Hosting

With Cloud Hosting, TSplus manages the backend infrastructure, ensuring seamless updates, global server availability, and optimal performance.

  • Fully Managed Infrastructure: No need for server setup or maintenance.
  • Automatic Updates: Always run the latest software version with minimal effort.
  • Global Relay Servers: Connections are routed through distributed relay servers for low latency and high reliability.

Cloud hosting is ideal for businesses looking for a hassle-free setup with reliable performance and automatic maintenance.

Self-Hosted Deployment

For organizations requiring full control over their infrastructure, TSplus Remote
Support can be self-hosted on your servers.

TSplus Remote Support relies on three core components:

  • Centralized API: Manages communication between clients and relay servers.
  • Relay Server: Facilitates data transfer between agents and end-users.
  • Clients: The interface for support agents and end-users to interact.

Self-hosting is ideal for businesses with specific compliance needs, enhanced
security policies, or the requirement to keep all data within their private
infrastructure.

Learn more about Self-Hosted Deployment

Embed Remote Support in Your Software

With just a few lines of code, TSplus Remote Support can be embedded directly into your software, offering one-click remote assistance to your customers without leaving your application.

Custom Branding

Display your logo and company name for a fully integrated experience.

Lite Mode Interface

Keep it simple and focused on screen sharing and support.

Effortless Integration

Execute the client with minimal coding across any development environment.

For tighter integration, webhook configurations, or development assistance, our team is ready to help you achieve a seamless setup.

Learn More About Integration

Ready to dive in? Start your free trial today.

Try TSplus Remote Support for 15 days. All features included.