SUPPORT AGENT WEB INTERFACE

• Once logged in, Agents are greeted by a list of available Remote Sessions with End-Users
• They can easily generate a link to invite their customers to share their Remote Computer
• Information such as support ticket number and end-user name can be quickly embedded in the custom URL.
• Agents can also customize their own account settings from the "Hello, Agent name" button then 'Settings' menu item on the top right corner of the page: Name, email, title and password.
• Once End-Users click on the link and are ready for connection, their information will appear in the support Agent's interface.
• The agent simply starts the Session Sharing by clicking on "Connect" .

END-USER WEB INTERFACE

Customer go to the URL provided by the support agent to share their screen. After clicking on the link, the End-User will be prompted to install the

TSplus Remote Support Client (small browser plugin)

Once clicked on "Share your screen" the users need to enter their name before starting the session. The Support Agent chatbox will then appear on their screen. Closing this chatbox will automatically end the Remote Support session.