TSplus Remote Support

Try the best value-for-money

remote support software

The ideal alternative to TeamViewer for remote desktop control and screen sharing. Provide instant attended or unattended remote assistance to your clients anywhere, at any time.

Download the free trial version of TSplus Remote Support (15 days, 5 support agents).

DOWNLOAD THE FREE TRIAL

Remotely connect to your client PCs and provide instant assistance

A secure, web-based screen sharing and remote control solution designed for today’s flexible support teams. Securely connect to remote computers, take control of their mouse, access files and applications, and troubleshoot problems — right when your employees and customers need help the most, anywhere, at any time.

No third-party servers. Keep control of your connections!

Remote assistance
Screen Sharing
Unattended access
Fully browser-based
SSL/TLS encryption
Easy connection via a shared link
Self-hosted relay server

Download the fully-featured trial (15 days, 5 support agents).

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SELF-HOSTED

A single Windows PC or server, hosted at the office or in the cloud, becomes the relay server and web interface for agents and end-users.

BROWSER-BASED

Once the relay server is installed, the entire remote support system is web based.

A simple browser plug-in is all that is required to get started.

QUICK START

Configuration is straightforward, with internal and external network configuration options.

Just log in as the Admin, set up your support team accounts, and you’re ready to start connecting to clients!

SECURITY

Connections are secure with SSL/TLS encryption, keeping the entire process safe for everyone involved.

1-CLICK CONNECT

Support agents generate a connection link for their client via the admin portal.

Once the user clicks, the connection is established.

How does our remote assistance software work?

Add an extra layer of security on your server

Get your remote support environment secure with TSplus Advanced Security – Ultimate Protection, which includes mission-critical security features.

Try TSplus Advanced Security for 15 days

Awards and recognition

See what our customers have to say

"At Shortcuts, we are true believers in TSplus’ added value. We have been using the software for 6 years now and we are extremely satisfied. Apart from being a great product, we love the after sales service and support. We have over 1000 clients using the feature."

"The TSplus RDP application has enabled us to create a whole new SaaS division for our customers running on 10 servers with over 550+ simultaneous log ins. The software has been rock solid for the past two years. Technical support is superb, making TSplus the total RDP solution at an extremely affordable price!"

"TSplus is incredibly effective, easy to deploy and manage, and fits our budget perfectly.  It was really a no-brainer for me, and has served us well so far, especially during the Covid crisis when the majority of our (minimally computer proficient) staff are working from home now."

Setup professional remote assistance in 5 min.

Try our remote support software

Download the fully featured trial (15 days, 5 support agents) and test it now.

FREE 15-DAY TRIAL

FAQ

Most frequent questions and answers

What is the primary usage of your remote support software?

TSplus Remote Support has been designed to simply and cost-effectively help businesses to :

assist and support their end-customers
provide remote IT maintenance such as updating, installing and setting up tools and software
remotely train your team or your clients
work remotely

Can I get support to deploy my remote support software?

Yes, you will find all the information you need in our user guide.

Our remote support software is easy to deploy, but if you still face difficulties, feel free to contact our support team, who will be happy to help you.

Can support agents connect from any computer to provide remote assistance?

Yes! Licenses are assigned to individual agents. The license is not attached to a device.

What are the prerequisites of TSplus Remote Support and which OS are supported?

You will find all the information you need in this section of the user guide.

Can several agents access simultaneously the same client’s device?

Yes, several agents can access simultaneously to the same client and share the session.

What do you mean with “no third party Servers”? How does the relay work?

Instead of using a third party server as a relay to connect the agent and the client, TSplus Remote Support includes its own relay (broker). Once it is installed on your local network or hosted, the agent can connect to it and access the integrated Support Web Portal. From there, they can trigger several screen-sharing with remote clients.

Can we download / upload and transfer files from both sides?

Yes. Downloads and uploads can be performed either from the Agent or the Client side

Supported Operating System	Windows
Attended access	✓
Two-way desktop sharing	–
Perform administrative tasks remotely	✓
Clipboard, file transfer	✓
Chat	✓

Multi-session handling	✓
Multi-monitor support	✓
Secure Unattended Access	✓
Client Database	✓
Remote computer information	✓
Meeting scheduler	Coming soon
Audio conferencing	Coming soon
4K UHD remote desktop sharing	✓
Session recording	Coming soon
Reboot and reconnect	Coming soon
Branding options	✓ (client and web portal)
Connection Relay / Broker	On premises / self-hosted
Data Privacy	✓
Protocol	Proprietary
Video codec	VP8
Security	HTTPS tunneling, TLS 1.2
Multi-Language Support	✓